Effective Date: 01/07/2025  |  Last Updated: 01/07/2025

Flower Haven Farm (“we”, “us”, “farm”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us online or offline, or use any of our services.

01.  Information We Collect

We may collect and process the following personal information:

1. Identity Information: Full name, ID number, or company registration number.
2. Contact Information: Email address, phone number, postal and physical address.
3. Transactional Information: Details about payments or flower orders.
4. Website Usage Information: IP address, browser type, and pages visited if you use our website.
5. Communication Data: Records of communications and customer service interactions.

02.  How We Collect Personal Information

We collect personal information in the following ways:

1. Directly from you when you place an order, complete a form, or contact us.
2. Automatically via our website through cookies or analytics tools.
3. From third parties with your consent, such as delivery services or payment providers.

03.  Purpose of Processing Personal Information

We only use your personal information for the purposes for which it was collected, including:

1. To fulfill your flower orders and deliver products to you.
2. To communicate with you regarding your order or our services.
3. To comply with legal or regulatory requirements.
4. To improve our services, marketing, and customer relationships.
5. To send you marketing communications, if you have opted in.

04.  Sharing Your Information

We will not sell, rent, or disclose your personal information to third parties without your consent, except:

1. To service providers who help us fulfill our services (e.g., couriers, payment processors).
2. When required by law, regulation, or court order.
3. In the event of a sale, merger, or acquisition of our business.

All third-party service providers are required to comply with POPIA and protect your information.

05.  Your Rights Under POPIA

Under POPIA, you have the right to:

1. Access the personal information we hold about you.
2. Request the correction or deletion of your personal information.
3. Object to or restrict the processing of your personal information.
4. Withdraw consent to receive marketing communications.
5. Lodge a complaint with the Information Regulator.

To exercise your rights, please contact us at the details below.

06.  Security of Your Personal Information

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

07.  Retention of Information

We will retain your personal information only as long as necessary to fulfil the purpose for which it was collected or as required by law.

08.  Cookies and Website Tracking

Our website may use cookies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

09.  Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on our website and become effective upon posting.

10.  Contact Us

If you have any questions or wish to exercise your rights under this policy, please contact:

Flower Haven Farm
77 Thomas Road, Norton’s Home Estates, Benoni, 1509, Gauteng
info@flowerhavenfarm.co.za
+27 68 608 9815

If you are not satisfied with our response, you may contact the Information Regulator:

The Information Regulator of South Africa
JD House 27, Stiemens Street, Braamfontein Johannesburg 2001.
PO Box 31533, Braamfontein, Johannesburg, 2017

Email:  complaints.IR@justice.gov.za
Website:  https://www.justice.gov.za/inforeg/